How to Cancel or Modify a Background Check Order
In the process of managing employee background checks, there may be times when you need to cancel or modify an order. Follow these steps to manage your background check orders effectively:
Order Cancellation:
If you need to cancel a background check order, follow these steps:
- Log into Your Client Portal: Access your Universal Background Screening client portal using your credentials.
- Locate Your Order: Navigate to the 'Orders' section to find the specific background check order you wish to cancel.
- Ensure Eligibility for Cancellation: Verify that the order is still eligible for cancellation. Orders that have been completed or are in progress may not be cancellable.
- Cancel the Order: If eligible, select the 'Cancel Order' option and follow the prompts to complete the cancellation process.
- Receive Confirmation: A confirmation email will be sent to you once the cancellation has been processed successfully.
Modifying Your Order:
To modify a background check order, such as changing the type of check or updating candidate information, follow these steps:
- Access the Order: Log into your client portal and go to the 'Orders' section.
- Review Modification Options: Select the order and review available modification options. Some modifications may not be possible once the order is processing.
- Make Necessary Changes: If modifications are allowed, select the desired changes and confirm your updates.
- Confirmation of Changes: Once modifications are submitted, an email confirmation with updated order details will be sent to you.
Need Assistance?
If you encounter any issues or require further assistance, please contact our client support team. We are here to assist you in ensuring a smooth and efficient background check process.