How to Cancel or Modify a Background Check Order
Managing your background check orders is essential for effective hiring processes. Follow these steps to cancel or modify an order:
1. Verify Order Status:
Check the status of the background check order. Orders that have already been processed cannot be canceled or modified.
2. Canceling an Order:
To cancel an order:
- Log into your Universal Background Screening client portal.
- Navigate to the 'Order History' section.
- Select the order you wish to cancel and click 'Cancel Order'.
If the cancellation option is unavailable, it may be too late to cancel.
3. Modifying an Order:
To modify an order:
- Contact your assigned account manager as soon as possible.
- Provide the order number and details of the changes needed.
- They will confirm if modifications are possible.
4. Contact Support:
If you require further assistance, contact our client support team.
Following these steps helps ensure efficient management of your orders.